Volunteer

Who We Are

The volunteer program at the Millwald Theatre offers a unique opportunity for community members to get involved in the excitement of live events. Volunteers assist with a variety of roles, including ushering, ticket scanning, concessions, and audience support. In return, they gain behind-the-scenes access to performances, meet fellow arts enthusiasts, and contribute to creating a welcoming and enjoyable experience for patrons. No prior experience is required—just a passion for the performing arts and a willingness to help!

What We Do

Our theatre’s volunteer program offers several engaging positions that help bring our live events to life:

  • Ushering: Volunteers greet guests, help them find their seats, distribute programs, and ensure the audience has a positive and comfortable experience.

  • Popcorn Making: Volunteers operate our concession stand by preparing and serving popcorn and other snacks, contributing to the fun and festive atmosphere of the theatre.

  • Ticket Scanning: Volunteers welcome guests at the entrance, scan tickets, and provide information about the event and venue.

Each role plays a vital part in supporting our theatre and creating a memorable experience for our patrons.

  • Our Ushers play a crucial role in creating a welcoming, safe, and enjoyable experience for all patrons attending performances at the Millwald. As an Usher, you will help facilitate smooth operations within the theater, guiding guests to their seats, ensuring safety procedures are followed, and providing exceptional customer service. This is a volunteer role that offers an opportunity to engage with the theater community and gain experience in a dynamic, arts-focused environment.

    Key Responsibilities:

    • Greet Patrons: Welcome guests warmly as they arrive at the theater, ensuring a friendly and professional atmosphere.

    • Direct Patrons: Guide guests to their assigned seats and assist with any seating issues or questions.

    • Monitor Audience Behavior: Ensure that patrons follow the theater’s policies regarding noise, photography, and mobile phone use during performances.

    • Provide Assistance: Answer general questions about the theater, showtimes, facilities, or events happening within the theater.

    • Safety & Emergency Procedures: Be knowledgeable about safety protocols and emergency exits. Assist in evacuations if needed and help ensure all patrons are safe during their time at the theater.

    • Assist with Latecomers: Help manage seating for latecomers, ensuring minimal disruption to the performance.

    • Program Distribution: Help distribute programs, flyers, or other promotional materials to patrons before and after performances.

    • Post-Event Duties: Assist with audience exit flow and help maintain the cleanliness and orderliness of the theater.

  • Role Overview:

    As a Ticket Scanner Volunteer at the Millwald, you will play an essential role in ensuring a smooth and efficient experience for all guests attending performances and events. Your primary responsibility will be to scan tickets, assist guests with entering the venue, and provide exceptional customer service, all while maintaining a positive and welcoming environment.

    Key Responsibilities:

    • Ticket Scanning: Use handheld ticket scanning devices to check in patrons and confirm ticket validity.

    • Guest Assistance: Help guide guests to their assigned seating areas and provide any necessary event information.

    • Queue Management: Maintain an orderly flow of guests entering the theatre, directing people to appropriate lines and ensuring minimal delays.

    • Customer Service: Address guest inquiries and provide clear, friendly assistance in a professional manner.

    • Safety & Security: Ensure that all safety protocols and venue rules are followed while guests are entering and exiting the theatre.

    • Team Collaboration: Work alongside other volunteers and staff to ensure an efficient and enjoyable experience for guests.

    • Other Duties: Assist with other front-of-house tasks as needed, such as distributing programs, checking event tickets at the door, or helping with crowd control.

  • As a Popcorn Runner Volunteer at the Millwald, you'll be an essential part of the guest experience by ensuring theatre-goers have everything they need for a fun, enjoyable movie or performance. You'll be responsible for delivering freshly popped popcorn and other snack items to patrons before and during the show, all while maintaining a friendly, customer-focused attitude.

    Key Responsibilities:

    • Popcorn Distribution: Deliver freshly popped popcorn to different areas of the theatre, including the lobby, concessions stand, and possibly to seats or reserved areas during the show.

    • Snack Assistance: Assist guests in selecting and distributing other snack items (e.g., candy, soft drinks, nachos) as needed.

    • Customer Interaction: Provide excellent customer service by greeting guests with a friendly demeanor, answering questions, and helping them with snack orders.

    • Maintain Cleanliness: Ensure that popcorn carts, trays, and serving areas are kept clean and organized throughout your shift.

    • Stocking & Replenishment: Restock popcorn and snacks as necessary, ensuring that there is always enough for guests.

    • Support Concessions Team: Assist the concessions staff with various tasks, such as preparing snacks, bagging popcorn, or organizing supplies.

    • Event Assistance: Help with set-up and clean-up before and after events, ensuring the space is ready for the next performance or movie.

    • Safety Protocols: Follow health and safety guidelines, especially when handling food and beverages, to ensure a safe environment for guests and staff.